When an audit flagged opportunities in Hyatt’s software management program, Jennifer Clark used that as a launchpad to rethink SaaS governance from the ground up. Jennifer, Global IT Asset Manager at Hyatt Corporation, shares how consolidating data, understanding ownership, and embedding compliance into daily workflows turned audit preparedness into an always-on discipline. In this episode, you’ll learn how to streamline your audit processes, build collaboration between security and asset management, and make governance a shared responsibility across the organization.

Chapters

• 00:00 The Catalyst for Change: Audit Findings
• 03:07 Building a Proactive SaaS Management Mindset
• 06:16 Navigating the Audit Landscape: On-Prem vs. SaaS
• 08:59 Establishing a Comprehensive Application Inventory
• 11:52 Collaboration and Governance in SaaS Management
• 14:42 Key Performance Indicators for SaaS Management
• 17:15 Strategic Steps for Effective SaaS Management