500+ applications. Stitched-together spreadsheets. No clear owners. That’s what Ksenia Kouchnirenko inherited when she joined Verkada as VP of Enterprise Operations & Technology. In this episode, she shares how she stood up a SaaS Management program from scratch to bring visibility, accountability, and strategy to software decisions. You’ll learn what it takes to start your own program, align stakeholders across IT and Procurement, and avoid early-phase pitfalls.

Chapters

• 00:00 Introduction to SaaS Management
• 01:30 Identifying Gaps in SaaS Management
• 03:34 The Role of Procurement in SaaS Management
• 05:49 Defining the Value of SaaS Management
• 08:21 Importance of Visibility in SaaS Management
• 09:38 People, Process, and Technology Framework
• 11:34 The Role of Automation in SaaS Management
• 13:45 Lessons Learned from Previous SaaS Management Experiences
• 16:16 Advice for IT Leaders on SaaS Management